Responsible gaming

Mr Green accepts only players aged 18 and above. During registration, you must provide personal data such as first name, surname, place of residence, date of birth, place of birth and nationality.

In Germany, your identity is verified via the SCHUFA database. You must consent to this verification during registration. Verification must be completed within 30 days of registration, otherwise your account cannot be used.

Employees of Mr Green and their relatives are prohibited from using the offering. Residents of Malta are also not permitted to access the platform.

Mr Green provides tools to control your play behaviour. The 'Green Gaming' system allows you to set personal limits – for deposits, losses and stakes.

Deposits in Germany are limited system-wide to a maximum of 1.000 euros per month and are managed through the LUGAS system. This limit applies across all providers participating in LUGAS. Keep this cross-provider limit in mind when making deposits.

You can adjust your limits or set new limits at any time. These changes help you play within your personal boundaries.

If you decide not to play anymore, you can self-exclude. A self-exclusion applies to all Mr Green websites and its partner sites for the duration of your choice.

During self-exclusion, you may not open a new account or use an existing account. Self-exclusion does not lift automatically – you must contact customer service to end it.

As an alternative, you can take a 'break', which affects only your account with Mr Green, but not with other operators.

If you do not log in for 365 days, your account will be classified as inactive. Mr Green will notify you 30 days before this classification by email to your registered address.

Fees may apply to inactive accounts. You should check your account regularly or close it if you no longer wish to play.

Bonuses and winnings from bonus funds expire 30 days after crediting, unless otherwise stated in the specific bonus terms. Free spins and freeplay funds expire after 14 days.

When you submit a withdrawal request, you lose all remaining restricted funds (bonuses, free spins, freeplay) and associated unprocessed winnings. Consider carefully before withdrawing if bonus wagering is still outstanding.

For slot games using exclusively bonus funds, the maximum win per bet is limited to 2.500 euros, even if the actual win is higher. Winnings from free spins and freeplay are credited only after you have used up all free spins and freeplay funds.

If you have questions about responsible gaming or your limits, contact Mr Green customer service by email at [email protected].

Additionally, there are external organisations and advisory services that offer support with gambling problems. Seek local help if you feel you are losing control.

Mr Green commits to not directing adverts for gaming offerings to persons who have self-excluded. Technical measures are in place to ensure you are not reached while an exclusion is active.